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Your terms and conditions of use
All sales come with a Sign-Lighting.co.uk 1 Year warranty unless advertised differently. Products are subject to the current VAT Rate. If the item you have ordered is defective, contact us within the warranty period and we will replace the defective item for you. In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company cheque. Specific terms are:
· For replacement, item must be returned within 7 days of receipt and in the original packaging accompanied with packing slip.
· Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
· Items should be carefully packed and insured for the full purchase price and shipped via traceable means.
· Buyer is responsible for all return shipping charges.
· A refund may be issued if replacement is not available.
· Returns may be subject to a 15% restocking fee.
· All defective products will be replaced within the appropriate warranty period.
Return Procedures
Please send an email to info@sign-lighting.co.uk to obtain a Return Merchandise Authorization (RMA) number. Items should be carefully packed to prevent any losses or damages in transit. Merchandise must be sent back in the original packaging with the original packing slip and displaying the appropriate RMA number. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages not displaying an RMA number or displaying an invalid or expired RMA number will not be accepted.
Disclaimer
Sign-Lighting.co.uk is not responsible for any items that it does not receive or that is not returned in accordance with the following terms:
· We are not responsible for any losses in the mail while returning returned items.
· Items should be properly packed and insured with the carrier for the full amount of purchase.
· Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
Thank you for honoring these return policies, so that we can continue to bring you great Sign Lighting.
Your statutory rights are not affected.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
· Your Name
· Address
· Phone Number
· Email Address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into your account. If you find any inaccuracies you can delete or correct it. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
